TIO Openness

A TIO service is said to be Open if the Service Level Agreement (SLA) contains the following:

Data Freedom: it is possible to migrate all user data including configuration and logs to an infrastructure operated by any other party. Data must be provided in a format which is fully specified and documented, and which can parsed by the user with common of the shelf software.

TIO Libre

A TIO service is said to be Free if the Service Level Agreement (SLA) contains the following dispositions.

Data Freedom: it is possible to migrate all user data including configuration and logs to an infrastructure operated by any other party. Data must be provided in a format which is fully specified and documented, and which can parsed by the user with common of the shelf software.
Software Freedom: all software required for a client to leave and benefit from the same service on a standalone infrastructure operated by any other party is distributed as Free Software.
Competition Freedom: no legal lock should prevent a competitor from copying and trying to provide the same service

TIO Libre garantees to clients the possibility to change TIO provider or become their own TIO provider at any time.

A TIO service is said to be Loyal if the SLA contains the following dispositions.

Access Right: the service can be used by anyone anywhere with no discrimination.
Privacy Right: no data in relation with the usage of the service can be provided to a third party either in verbatim or in anonymised form without prior explicit approval from the client on a case by case basis.
Notification Right: client of the service is notified of any incidents or changes which may cause or have caused a security breach in the service or a change in the service.
Disclosure Right: service provider must take appropriate measures to enforce the SLA through its staff or suppliers and disclose such measures upon request to clients.

TIO Loyalty provides a framework to reach the same level of trade secret and operational transparency as with their own staff.

How can the definition handle interoperation of services (ie. the core service is Free but relies on Non Free services)